Warranty & After-Sales FAQ
We provide structured after-sales support based on usage time:
Within 1 year:
If a quality-related issue occurs under normal use, a brand-new replacement watch will be sent.From 1 to 3 years:
Free warranty service is provided for functional issues under normal usage conditions.After 3 years:
We continue to offer repair and maintenance support, with shipping costs covered by the customer.
The warranty covers manufacturing-related functional issues, including:
Movement performance problems
Timekeeping abnormalities
Defects that occur under normal daily use
All watches are inspected before shipment to minimize such issues.
The warranty does not cover issues caused by:
Accidental damage or impact
Improper use or unauthorized modifications
Water damage due to hot water, steam, or misuse
Natural wear over long periods without maintenance
If you are unsure, please contact us — we are always happy to review your case.
Most watches support everyday water resistance, such as hand washing or light rain.
Some models offer water resistance of up to approximately 50 meters, depending on construction.
Please confirm water resistance details with our support team before swimming or diving.
⚠️ Important notes:
Avoid hot water, steam, and hot showers
Heat can allow water vapor to enter and damage internal components
With proper care, our watches are designed to last 10+ years, and with regular servicing, 20 years or more is achievable.
Recommended maintenance includes:
Periodic lubrication
Internal cleaning to remove dust and debris
Avoiding extreme temperature changes
Our super clone movements are produced using corresponding tooling and architecture, offering high accuracy and stability when properly maintained.
Yes.
We cooperate with local distributors and professional watchmakers in many regions, allowing us to provide lifetime repair support.
After 3 years, repair services remain available, with shipping costs covered by the customer.
If after-sales service is required:
Our support team will guide you through the process
Shipping methods are selected based on location and situation
Clear instructions will be provided before any shipment
For quality-related cases within warranty, we aim to keep the process as simple as possible.If there is a quality issue with the replica watch, we will cover all costs, including shipping, customs clearance fees, taxes, etc.
International shipping may involve unforeseen risks.
If an issue occurs during an approved after-sales shipment, we will work with you to review the situation and arrange a reasonable solution based on the specific case.However, in most cases, we will immediately reassemble and ship your watch.
